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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎01-14-2024 02:30 PM

HP Recommended

Cannot scan a PDF

Category:
1 person had the same question
1 REPLY 1

‎01-15-2024 09:10 AM

HP Recommended

@sandraalessi419 

 

Welcome to the HP Community --

 

@sandraalessi419 wrote:

Cannot scan a PDF

 

Product / Model:  ?

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

 

Mystery printer (most every printer, in fact) generally requires that there is an application or software installed that supports the the particular task -

 

Answer

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

 

Comments and additional information

 

True >> Not all software that can scan supports all formats. 

Example - Windows scan software

  • Paint
  • Windows Fax and Scan

Both of these programs support scanning photos / images on a supported printer.

 

Sample - Windows Fax and Scan - Basic scan software

Fax_and_Scan_Tif_Scan_Set_1Fax_and_Scan_Tif_Scan_Set_1

 

Samples - apps / software that support PDF scanning

 

Sample - HP Smart - Mobile - Scan and Save

HP_Smart_Mobile_Printer-Scan_Option_Sets_1HP_Smart_Mobile_Printer-Scan_Option_Sets_1

 

Sample - HP Smart - Windows - Scan > Simple PDF Scan

HP_Smart_Win_Scan_Document_Save_2HP_Smart_Win_Scan_Document_Save_2

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

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 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

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