can't sign in to hp smart to use the scan function

[frogger03]

Im trying to sign in to HP Smart so I can use the scan function but I just get a window saying "Find the open browser window, then sign in to your HP account.
Note: The window might be behind another open browser or minimized"

I am signed in on Google, and Chrome is my default browser. I have tried binning the app and reinstalling it but that didn't work either.

It is very frustrating that you can't just scan something with out having to log in!!

[Kumar0307]

@frogger03, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to scan using the HP Smart app. 

To assist you better, did you download this app from the App Store?

Kindly check for any updates for this app in App Store.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Meanwhile, you may use the HP Easy Scan app to scan from the Mac as a workaround.

Alternatively, you may also use Apple's inbuilt feature - Apple Image Capture app.

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!