cannot cancel scan on HP OfficeJet Pro 9025

[horstw12]

I tried to scan a document to my email on my OfficeJet Pro9025 and it did not work. Now when I try to scan something else the message says that another scan is in progress and I have to wait until it is done to start a new scan.

How do I cancel the first scan so that I can try other scans?

[The_Fossette]

@horstw12

I reviewed your post and I understand that you are facing issues scanning.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check whether the issue is resolved.

1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
2. Remove USB cable, if present. 
3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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