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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
officejet 6962
Microsoft Windows 10 (64-bit)

i try to scan, it says create an account, i click create and it says verify account send email.  i click send email and i never get an email w/verificaiton number

1 REPLY 1
HP Recommended

@flchewie I recommend you click here to turn off the web service when done successfully,

go ahead and click here to turn on the web services, and check if it works!

 

Also, check the spam box of your email client.

 

P.S: Welcome to HP Community 😉

 

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Riddle_Decipher
I am an HP Employee

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