cannot get my envy 5055 printer to scan or copy.

[judyp1414]

Cannot get my printer to copy or scan.

[Echo_Lake]

@judyp1414

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

2. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to make sure the printer is getting enough power.

3. Reconnect the power cord to the printer, and then try making a copy.

   • If the error still displays, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

   • If the error still displays with a different wall outlet, partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass, service the printer. If it moves and you still cannot copy, continue to the next step.

4. Additional things to try.

   • Download and run HP Print and Scan Doctor for Windows, and then follow the instructions to troubleshoot scanning issues.

   • Restore factory default settings: For printers with control panel menus, locate the Restore Factory Defaults or similar menu under Setup or Tools.

Hope this helps! Keep me posted for further assistance.
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