cannot scan

[Janko8]

As of today, I can no longer scan. The computer cannot connect to the scanner

[Nal_NR]

Hi @Janko8,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the scanning. 

If your HP OfficeJet Pro 9010e All-In-One Printer is no longer able to scan and your computer cannot connect to the scanner, you can try the following steps to troubleshoot the issue:

Check Connection:

• Ensure that the printer is connected to the same network as your computer. You can check the printer's network settings from its control panel or by printing a network configuration page.
• Verify that the printer is turned on and ready to scan.

Restart Devices:

• Turn off the printer and your computer.
• Wait for a few minutes, then turn them back on.

Update Printer Drivers:

• Visit the HP support website and download the latest drivers for your printer model.
• Install the drivers on your computer and check if the issue is resolved.

Check Firewall Settings:

• Temporarily disable the firewall on your computer and try scanning again.
• If the scan works with the firewall disabled, you may need to add an exception for the printer in your firewall settings.

Check Scanning Software:

• Ensure that the scanning software on your computer is set up correctly to communicate with the printer.
• If you're using HP Scan software, try reinstalling it or using a different scanning application.

Reset Printing System (Mac):

• On your Mac, go to System Preferences > Printers & Scanners.
• Right-click on the printer and select "Reset printing system."
• Re-add the printer and try scanning again.

Check for Windows Updates:

• Make sure your Windows operating system is up to date, as updates can sometimes resolve printer connection issues.

Restart Print Spooler Service:

• Press Windows + R, type services.msc, and press Enter.
• Scroll down and find the "Print Spooler" service.
• Right-click on it and select "Restart."

Update Printer Firmware:

• Visit the HP support website and download the latest firmware for your printer model.
• Follow the instructions on the website to update the printer's firmware.

Check Network Settings:

• Ensure that the printer's IP address is correctly configured in your computer's scanning settings.
• You may need to reconfigure the printer's network settings if they have changed.

If none of these steps resolve the issue, there may be a hardware problem with your printer, and you may need to contact HP support.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.