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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

When operating my all-in-one printer scanner via the app, the document type defaults to jpeg even when selecting 'document'. This results in multiple page scans being saved as separate peg files.

Q: Can the document type be changed to pdf in the app? 

Thanks and apols if this has been covered elsewhere.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @richard_neil,

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I would like to inform that you can change the default scan output from JPEG to PDF in the HP Smart app, but the option is a little hidden. I would request you to please follow the steps:

 

Open HP Smart App

  • Launch the app on your phone or computer.
  • Make sure your printer is connected and detected.

Go to Scan Settings

  • Tap Scan from the home screen.
  • In the scan preview window, look for the File Type or Save As option (usually a small drop‑down or gear icon).

Select PDF

  • Change the file type from JPEG to PDF.
  • If scanning multiple pages, choose Save as Single PDF (instead of separate files).

Adjust Preferences (Optional)

  • In Settings → Scan Preferences, you can set PDF as the default file type so you don’t have to change it each time.

Save or Share

  • After scanning, tap Save or Share.
  • The document will now be stored as a PDF instead of multiple JPEGs.

Take care and have an amazing day!

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards

Pallipurath.

View solution in original post

1 REPLY 1
HP Recommended

Hi @richard_neil,

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I would like to inform that you can change the default scan output from JPEG to PDF in the HP Smart app, but the option is a little hidden. I would request you to please follow the steps:

 

Open HP Smart App

  • Launch the app on your phone or computer.
  • Make sure your printer is connected and detected.

Go to Scan Settings

  • Tap Scan from the home screen.
  • In the scan preview window, look for the File Type or Save As option (usually a small drop‑down or gear icon).

Select PDF

  • Change the file type from JPEG to PDF.
  • If scanning multiple pages, choose Save as Single PDF (instead of separate files).

Adjust Preferences (Optional)

  • In Settings → Scan Preferences, you can set PDF as the default file type so you don’t have to change it each time.

Save or Share

  • After scanning, tap Save or Share.
  • The document will now be stored as a PDF instead of multiple JPEGs.

Take care and have an amazing day!

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards

Pallipurath.

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