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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
gjgrundman
New member
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Message 1 of 2
61
Flag Post

computer shows Fi

HP Recommended
F4280 printer
Microsoft Windows 7 (32-bit)

I press HPSolution Center on laptop. A screen shows F i. I can not get out of that screen. What should I do?

1 REPLY 1
Dragon-Fur
Level 16
Level 16
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Message 2 of 2
Flag Post
HP Recommended

@gjgrundman 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

Flash has been permanently disabled as of 12-Jan-2021.

This causes the "startup" menu of the Solution Center to fail when you try to open the software.

 

There are options, both recommended and others that are "not supported" but do work according to those who have used them.

 

For those printers affected by the loss of Flash,

A collection of the recommended options are included in this Post, including a link to the TKB article:

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Photosmart-4480-All-in-One-Printer-s...

 

If you do not like the recommended options, do not want to use these, or wish to see more,

Search the Community for "Solution Center" - sort the results by Date - open / read those threads that are of interest to you.

 

Notes

The only actual solution is to replace the printer.

Newer printers (since 2015) do NOT use Flash to start the printer software.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation