connect my computer to the scanner on my printer

[mdenises]

I'm having using the scanner on my printer. Its not connecting.

[Kuroi_Kenshi]

Hi @mdenises,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your computer is not connecting to the scanner on your printer. Let’s go through a few steps to check what could be causing this.

Check the physical connection
Make sure the USB cable is firmly connected to both the printer and the computer.
Try a different USB port on the computer and avoid using a USB hub.

Restart both devices
Turn off the printer and shut down the computer.
Power them back on after 30 seconds, then reconnect the USB cable.

Confirm the printer is detected correctly
Open Control Panel > Devices and Printers and check that the printer appears without any warning icons.
If it shows as “Unknown device” or “Driver unavailable,” scanning will not work.

Verify the full printer software is installed
Printing can work with a basic driver, but scanning requires the full-feature driver.
Check Programs and Features to confirm the printer software is installed, not just a print driver.

Restart Windows scanning services
Press Windows + R, type services.msc, and press Enter.
Restart “Windows Image Acquisition (WIA)” and any HP-related scan services.

Remove and re-add the printer
In Devices and Printers, right-click the printer and choose “Remove device.”
Restart the computer, then reconnect the printer so Windows installs it again.

Test scanning from Windows
Open Windows Scan or Windows Fax and Scan and try a scan.
If it fails here too, the issue is with the scanner connection or driver rather than the app.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,