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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎01-23-2024 09:25 AM

HP Recommended
Product: HP Smart Tank 7602 All-in-One
Operating System: Microsoft Windows 10 (32-bit)

HP Smart Tank Printer. When attempting to shut the lid over the glass, It sticks about 1.5" from closing. If I leave it, the lid snaps shut with a bang.

Category:
10 people had the same question
1 REPLY 1

‎01-25-2024 11:26 AM

HP Recommended

Hi @ghile,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the printer hardware and may need replacement.

The support here is limited and this issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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