document feeder scanner interprets space as page break resulting in two page scan or copy

[Connie42]

Our Officejet Pro 7740 has recently had the document feeder scanner interpret spaces in a single page document as a page-break and print or scan as two pages, example a letter with a header and two spaces before the body would scan and copy when using the document feeder as two pages where the first would be just the header, and the second would be the body.  I have cleaned the glass on flatbed and underside of lid.  This issue does not happen if a page which is scanned has text on every line.

[Echo_Lake]

@Connie42

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

Let's try these steps to resolve the issue: 

• Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Connie42]

Running the Scan Doctor did not solve the issue, any other thoughts?

[Echo_Lake]

@Connie42

Thank you for posting back. 

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Connie42]

That was quite a task to get print driver un-installed and re-installed.  Sadly, that did not fix the problem either of scanner on our OfficeJet 7740 Pro mis-reading single page scans into two-pages.

Please help!

[Echo_Lake]

@Connie42

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.