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‎04-02-2021 05:36 PM

HP Recommended
Product: hp deskejet 3700 all in one
Operating System: Microsoft Windows 10 (64-bit)

I have a problem with my printer. I buy and I installed the program MASTER CLEANER and I think that this program has upgraded the firmware of the printer. Since this date, the printer doesn't print any document, juste the pages of correction the cartdriges and other similar.

I ask someone to help me to do the downgrade of the firmware that causes this problem, because I'm not using the original print cartdriges.

Thank you.

Category:
1 REPLY 1

‎04-05-2021 02:35 PM

HP Recommended

@Pexico

 

Welcome to the HP Support Community.

 

Unfortunately, we cannot downgrade the firmware. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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