envy 4500 not recognized when asked to scan

[houdeene]

Try to scan and a box pops up and says the hp envy series was not found. 

Tried going to hp print and scan doctor and a box popped up titled HPPSDrDOWNLOADER. It states Download failed!!!

Never seen anything like this.

Was able to print a quality diagnostic report so the printer part is working.

????

[Dragon-Fur]

@houdeene 

Welcome to the HP Community Forum.

---

@houdeene wrote:

Product:   HP ENVY 4500 e-All-in-One Printer series 

Operating System:  Unknown

Software / Application:  Unknown

Try to scan and a box pops up and says the hp envy series was not found. 

Tried going to hp print and scan doctor and a box popped up titled HPPSDrDOWNLOADER. It states Download failed!!!

Never seen anything like this.

Was able to print a quality diagnostic report so the printer part is working.

????

---

Consider

Restart everything, including the router that controls your network.

If Windows and the HP Smart App

after "Restart Everything"

Reset HP Smart Application

Reset the HP Smart application - This action removes the app data.

Open Settings > Apps > Apps and Features

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps-and-Features_ Reset_3

If the app Reset does not work

Consider

Uninstall the HP Smart App from Settings > Apps > Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

  HP ENVY 4500 e-All-in-One Printer series 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"