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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Try to scan and a box pops up and says the hp envy series was not found. 

Tried going to hp print and scan doctor and a box popped up titled HPPSDrDOWNLOADER. It states Download failed!!!

Never seen anything like this.

Was able to print a quality diagnostic report so the printer part is working.

????

 

 

 

 

1 REPLY 1
HP Recommended

@houdeene 

 

Welcome to the HP Community Forum.

 


@houdeene wrote:

Product:   HP ENVY 4500 e-All-in-One Printer series 

Operating System:  Unknown

Software / Application:  Unknown


Try to scan and a box pops up and says the hp envy series was not found. 

Tried going to hp print and scan doctor and a box popped up titled HPPSDrDOWNLOADER. It states Download failed!!!

Never seen anything like this.

Was able to print a quality diagnostic report so the printer part is working.

????

 


 

Consider

Restart everything, including the router that controls your network.

 

If Windows and the HP Smart App

after "Restart Everything"

 

Reset HP Smart Application

 

Reset the HP Smart application - This action removes the app data.

 

Open Settings > Apps > Apps and Features

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

 

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

 

HP_Smart_Win_Apps-and-Features_ Reset_3HP_Smart_Win_Apps-and-Features_ Reset_3

 

If the app Reset does not work

Consider

Uninstall the HP Smart App from Settings > Apps > Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

  HP ENVY 4500 e-All-in-One Printer series 

 

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Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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