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envy 5055 copying to far to the right

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hp envy 5055
Microsoft Windows 10 (32-bit)

HP ENVY 5055 just started copying to far to the right. Its like the margin on the left is double so it cuts off the right side of the page.  Prints fine from the computer.  Only does it on copying.

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HP Support Agent
HP Support Agent
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i @hannah2020,

 

I'd like to help!

 

Try the below suggestions -

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try and make a copy with the lid up, Check if the scanner bar moves all the way and lights up.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up"on the bottom right to say “Thanks” for helping

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doesnt works

i reset it to the fabric but still not

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HP Support Agent
HP Support Agent
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Were you able to check if the scanner bar moves all the way right ?

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