I can scan using the HP smart software on my computer, but I can't scan using the touch screen interface from the hp envy 7858. I am connected to my computer using an USB cable. When I do this I get this error message:
Product: HP ENVY Photo 7858 printer, HP All In One Computer 24-f
Operating System: Microsoft Windows 10 (64-bit)
When trying to scan get the following get following error message on printer:
one or more of the following has prevented the scan from being completed:
The connection to the computer has been lost:
The4 scan application on the computer is currently in use:
An OCR application is not installed on computer:
I have updated the firmware and software and have extended scan installed.
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