error message document feeder mispick no paper loaded

[HarryAr]

Brand new printer. Whenever using the document feeder it adds looks for an additional page. For instance, feeding 1 page to copy or scan, will try to copy or scan second page. If one tries with 2 pages will look for 3rd page. No blockage whatsoever.

[Jay_G24]

Hi @HarryAr

Welcome to the HP Support Community. I'd be happy to assist you with the  "feeds in too many sheets" issue. 

Try the steps below to resolve the issue-

Clean the ADF rollers and the separator pad

Dust inside the automatic document feeder (ADF) can result in paper feed issues.

1. Get a lint-free cloth and distilled water.

2. Remove the original document from the ADF.

3. Turn off the printer.

4. Disconnect the power cord from the rear of the printer.

5. Open the ADF cover.

   

6. Find the paper pick rollers and the separator pad inside the ADF.

   

   Callout

   Description

   1.

   Paper pick roller

   2.

   Separator pad

7. Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.

8. Use the damp cloth to clean the paper pick rollers and the separator pad.

9. Leave the ADF cover open for two minutes to allow the rollers and pad to dry.

10. Close the ADF cover.

11. Reconnect the power cord to the printer, and then turn on the printer.

12. Slide in the paper width guides until they rest against the sides of the paper.

13. Try to scan or copy with the ADF.

Reset the printer

Reset the printer to recover from printer errors or failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

5. Turn on the printer to complete the reset.

 Refer to the document -ADF does not pick paper or feeds in too many sheets

Hope this helps! Keep me posted. 

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