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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-09-2023 06:14 PM

HP Recommended
Product: HP OfficeJet 5740 e-All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

When trying to scan to email, I get error message that the printer can't connect to web services.

Category:
2 REPLIES 2

‎01-17-2023 06:42 AM

HP Recommended

Hi @Mana03.,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Make sure your printer supports Web Services

Check for a Web Services or ePrint icon to make sure your printer supports Web Services.

Turn on the printer.

Look for a Web Services or ePrint icon on the control panel.

If the control panel does not have the icon or you are unsure if your printer is supported, go to Mobile printing solutions for more information.

If your printer is not supported, consider purchasing a new printer that has the features you require.

 

Click here for the remaining steps and see how it goes. 

 

Update the firmware for your printer. Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No

‎01-19-2023 07:55 AM

HP Recommended

Hi @Mana03

 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

 

I would like to know if the resolution we provided worked for you.

 

If you have any other queries, feel free to reach out to us.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
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