• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ENVY 7640 e-All-in-One Printer
macOS 12.0 Monterey

When using my HP Envy 7640 series printer as a copier, it works fine when the original is placed directly on the glass plate.  However, if I put the original in the document feeder, the resulting copy has black vertical lines running the entire length of the page.  These line are 1 1/4", 2", and 4 1/8" from the left edge of the page.  How can I eliminate this problem.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @zebratom,

 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in troubleshooting the issue and If you need further assistance feel free to reach out to us.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi @zebratom,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue while copying or scanning from the ADF on your printer.

Please follow the steps below to perform a power drain on the printer.

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

Update the printer firmware by clicking on this link and let me know if that resolves the issue.

 

If the issue still persists, click on this video link to further troubleshoot. (Model might defer but the steps remain the same)

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

Thank you for your response to my post.  As it turns out, I solved the problem myself by cleaning everything visible in the ADF and the glass plate with a lint free cloth and some glasses lens cleaner solution.  Although I couldn't see anything on these surfaces there must have been something there since after the cleaning, the copier using the ADF works well.  I will, however, keep your suggested solution to my issue in case I experience the problem again.

HP Recommended

Hi @zebratom,

 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in troubleshooting the issue and If you need further assistance feel free to reach out to us.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.