• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-19-2024 05:31 AM

HP Recommended
Product: HP LaserJet Pro MFP M426fdn

It's 2024, I dont' need to fax.  But my printer won't let me make a simple copy because the fax hardware is either missing or not seated.  Do I need to take my printer apart?  If so, give me a hint on where to start!  Thank you.

HP Laser Jet Pro MFP M426fdn

Category:
1 REPLY 1

‎01-19-2024 11:30 AM

HP Recommended

I am puzzled by that message as it would normally only show up if you are trying to send a fax or running a fax test. Theoretically you can disconnect the fax by removing the side panel and unplugging the FFC cable that connects the fax board to the main formatter. That would be the left side, when you are facing the device. Same side where usb and network cables plug in. However, that may not resolve the issue if there is a corruption in the operating system of the printer causing the problem. A factory reset may be required.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.