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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-11-2023 09:09 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP Deskjet 9025e flatbed scanner not scanning whole width of page. ADF scanner does though. ADF scanner works greaat.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-12-2023 11:02 AM

HP Recommended

Ahh figured it out. I was positioning the sheet to what I thought was the front edge of scan area. Tried placing sheet against the back edged of scanner frame and that worked simplifying having the sheet square on scanner.

View solution in original post

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4 REPLIES 4

‎10-12-2023 09:27 AM

HP Recommended

@AllanP 

 

Welcome back to the HP Community --

 

"DeskJet" and "9025e" are not the same type of printer.

That is, the model type and the model number do not "go together".

 

First,

Find out what kind of printer you have:

Find Your Printer Name or Number | HP Printers | @HPSupport

OR

Find product and serial numbers for HP PCs, printers, and accessories

Reminder: Never post serial number or any private information in the Community – we are a public resource.

 

Next,

In general, the Scan "Input" and Scan "Output" sizes can be changed to one of several settings.

The exact settings depend on the software / application you are using.

For example, Change the Scan Area to one of (as available)

  • Entire Scan Area
  • Letter
  • A4
  • 4x6
  • 5x7

Example - HP Smart - Windows - Scan - Options

HP_Smart_W10_Scan_Photo_Screen_8HP_Smart_W10_Scan_Photo_Screen_8

 

Example - HP Scan - Save as PDF > More > Scan

Input Page Size / Output Page Size

9025_HP_Scan_Menu_PDF_More_Scan_Output_39025_HP_Scan_Menu_PDF_More_Scan_Output_3

 

Example - HP Scan > Save as JPEG - More > Scan

Input Page Size / Output Page Size

9025_HP_Scan_menu_JPEG_More_Image_All_79025_HP_Scan_menu_JPEG_More_Image_All_7

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

 

------------------------------------------------------------------

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

 Printer Product Home

 Enter the device type and model name of your HP product

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

Dragon-Fur

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‎10-12-2023 10:32 AM

HP Recommended

My mistake; I had a Deskjet and forgot my new one is an Office Jet 9025e. I'll go to work on it and try your suggestions. Thanks for your help.

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‎10-12-2023 11:02 AM

HP Recommended

Ahh figured it out. I was positioning the sheet to what I thought was the front edge of scan area. Tried placing sheet against the back edged of scanner frame and that worked simplifying having the sheet square on scanner.

Was this reply helpful? Yes No

‎10-12-2023 11:22 AM

HP Recommended

@AllanP 

 

"All good, then."

Thanks for posting what needed to be done.

Happy scanning.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

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