having trouble scanning from my HP Printer to my computer

[woodbro]

I have an HP office jet pro 8028 all in one printer and always been able to scan but tonight when click on the printer there is no scanner . I just did a reset and still no scanner showing to scan 

[Jerry_57]

Hi @woodbro,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP OfficeJet Pro 8028 all-in-one printer doesn't display the scanner option. There are a few troubleshooting steps you can take to resolve the issue.

Check Connection:
 

• Ensure that your printer is properly connected to your computer or network. If you are using a wireless connection, make sure the printer is on the same network as your computer.

Restart Devices:
 

• Turn off the printer and the computer. Wait for a few minutes, then turn them back on. This can sometimes reset any temporary software glitches.

Update Printer Drivers:
 

• Outdated drivers can cause functionality issues. Visit the HP Support website https://support.hp.com/us-en to download and install the latest printer software and drivers for your model.

Scan Using HP App:
 

• Download and install the HP app HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site on your computer or mobile device. This app can help manage all printer functions and may detect the scanner.

Windows Scan Troubleshooter (For Windows Users):
 

• Use the built-in Windows Troubleshooter to identify and resolve scanning issues. Go to Settings > Update & Security > Troubleshoot, then select "Printer".

Check for Errors:
 

• Ensure there are no error messages or blinking lights on the printer's control panel, which might indicate other issues that could affect scanning.

Reset Printing System (For Mac Users):
 

• Go to System Preferences > Printers & Scanners, right-click your printer in the list, and then click "Reset Printing System".
  
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support