cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
marirenwick
New member
6 3 0 0
Message 1 of 2
66
Flag Post

help! support

HP Recommended
Mac OS X 10.8 Mountain Lion

Please, oh please.  How can I get support aside from the virtual agent?  If I call on the phone I need a case number which I cannot get anywhere.  I am going in circles with the agent and no other option.  I have several questions and need to talk with someone.  I cannot even enter my serial number because it doesn't recognize it.  

thanks for ANY help

mari

1 REPLY 1
Dragon-Fur
Level 16
Level 16
34,441 26,592 3,179 10,234
Message 2 of 2
Flag Post
HP Recommended

@marirenwick 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

We can provide the information you need to help you decide whether to contact HP Support.

 

You would need to enter the serial number of the (printer) device in Warranty.

 

It is possible the serial number will be unrecognized / rejected for a device that is not still in Warranty.

 

Reminder:  Do not post serial numbers in the Community.

 

If you have a printer that is in Warranty and the serial number is rejected, let us know and we will forward a request to the Moderators.

 

Reminder:  Help with software and device setup is generally not covered in the standard Warranty (link later in this message).  The exception, if there is one, is for brand new devices (see Warranty document).

 

HP Support - Technical Support for Devices in Warranty

Reminder

Case submission to HP Support is primarily directed at those whose devices are still in Warranty.

For the rest of us, this is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge:

Post New Question

Scroll to bottom > Ask the Community

 

 

NOTES

  • If you wish to pay for out-of-warranty phone support, let us know and we will forward a request.
  • HP is not a "general" repair facility: Requests for out-of-warranty repairs might NOT be accepted.
  • If the problem is hardware, if your device is in Warranty and you cannot submit your case to Support, let us know and we will forward a request.

 

 

HP Technical Support – Contact Information

Submit information / case online

Sign in or continue as a guest

 

Reminders

  • HP Phone numbers you find on the Internet have likely been hijacked.
  • HP Support USA does not post public phone numbers.
  • HP Support USA requires online case submission - local contact options are displayed after the case is submitted.

 

Many roads lead to HP Support.

 

In Windows

Settings > System > About > (Support) Online support > Contact an HP Agent

 

OR

(here at the Community)

Open homepage for  HP Community

At the top of the web page, hover mouse over Support

Beneath Support Resources > Contact Us

 

OR

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

OR

 

Regional Links

 

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

 

OR

 

>>> Option - HP Support is on Facebook <<<

HP on Facebook

 

OR

 

Some regions in the World offer WhatsApp to connect with HP Support

 

NOTE - At this writing:  USA is not included in supported regions.

NOTE 2:  Submission Checks the device warranty status

 

Covered regions – minute 2:08

Video:    WhatsApp - HP Support

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Product Registration

 

 

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

 

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

 

 

Warranty Check

 

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

 

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

 

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

Reminder: Online database results do not impact the actual contract.

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

HP Limited Warranty Statements (General Information)

 

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9018 All-in-One Printer 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" 

Dragon-Fur

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation