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Locked

‎03-06-2021 09:35 AM

HP Recommended
Product: mobile fax
Operating System: iOS

I simply want to cancel a mobile fax device trial membership.  There is absolutely nowhere to do that.  I don’t want to incur charges.

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-06-2021 10:55 AM

HP Recommended

@jaygreene766666 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

The Mobile Fax feature has been in an extended "Trial Period" for a while (months, at least).

 

At some point, when the trial is ended, you will receive a notice that it is time to keep or cancel the service.

 

You cannot cancel until that time - the service remains yours to use during the trial at no charge.

 

 HP Smart – Mobile Fax – Information, Sign-up, Terms of Service

 

  HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

 

Sections of Interest include:

  • FAQ > Section What does the Mobile Fax service cost? 
  • Below section FAQ > More FAQs

and

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-06-2021 10:55 AM

HP Recommended

@jaygreene766666 

====================================================================

Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.

====================================================================

 

The Mobile Fax feature has been in an extended "Trial Period" for a while (months, at least).

 

At some point, when the trial is ended, you will receive a notice that it is time to keep or cancel the service.

 

You cannot cancel until that time - the service remains yours to use during the trial at no charge.

 

 HP Smart – Mobile Fax – Information, Sign-up, Terms of Service

 

  HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

 

Sections of Interest include:

  • FAQ > Section What does the Mobile Fax service cost? 
  • Below section FAQ > More FAQs

and

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No

‎03-06-2021 11:24 AM

HP Recommended

Thank you for your time, I appreciate it.  I just assumed it was a typical trial that automatically renews.  Thanks again. All the best. J

Was this reply helpful? Yes No

‎03-06-2021 12:06 PM

HP Recommended

@jaygreene766666 

 

You are welcome.

True - this trial is unusual in that it has apparently been going on longer than what might be expected.

Keep an eye on it - you should receive a notice when things change.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

Was this reply helpful? Yes No
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