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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-20-2022 09:15 AM

HP Recommended
Operating System: Microsoft Windows 11

hello,😁

 

i have LaserJet m1212 mfp. i know how to copy, but i do not know how to scan a document to my computer. 

 

i also bought a new computer. 

 

in order to connect my laptop to printer i downloaded the full driver from HP website and it worked. 

 

i remembered i wanted to scan. so i looked for scanning in the printer and did not found any. 

 

i returned to HP website and downloaded hp assistance doctor. is this the only way to scan ???? 

 

anyway, after downloading, it put a sign in the desktop of a shortcut but clicking on it doesn't open any program. 

 

how to scan??? to my computer, do i need hp assistance doctor? and why isn't it working?

 

thanks🙏

 

meytal

1 REPLY 1

‎05-23-2022 09:25 AM

HP Recommended

Hi @meytalz,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are unable to scan.

 

To enable additional scan features with supported printers, install HP scan software to scan from the printer, duplex scan, and create an editable scan file.

HP scan software (Windows, Mac): Go to HP Software and Driver Downloads to install the full feature driver and software. After completing the printer setup, open the scanning software.

Windows: Search Windows for your printer model name and number to open HP Printer Assistant. On the Scan tab, click Scan a Document or Photo to open HP Scan. 

 

Enable Scan to computer

 

Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet Pro 6968.

 

Search Windows for HP > HP OfficeJet Pro 6968> double click to open the HP Printer assistant > Click on Scan

 

Click on Manage scan to computer 

 

Click on Enable > Check the box at the bottom > Close

 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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