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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
hp 9018
macOS 10.13 High Sierra

Scanner will not work giving an error message of -9932. Using Mac 10.13.6

3 REPLIES 3
HP Recommended

Hi @pas44,

 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing scanning issues with your HP 9018 all-in-one Printer.

  

Please download and install the firmware update by following the steps from this document.  (Click on the word document to open the web page).

 

Let me know if this works.
Take care and have a good day ahead.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
HP Recommended
Thanks Ranbow23;
I have tried that twice. Still locked out of scan and my printer states I cannot unlock unless I enter proper user name and password which I never put in. I think this all stems back to an "Instant Ink" issue when I cancelled it. Very frustrating!
Phil
HP Recommended

Hi @pas44,

 

This issue might require one on one interaction to fix it.

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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