• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-28-2023 01:41 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw
Operating System: Microsoft Windows 10 (64-bit)

Have downloaded all the suggested drivers and apps to scam OCR.  Cannot do it.  We get a PDF image, but cannot edit it.   thanks for any help

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-30-2023 10:09 AM

HP Recommended

Here's what you need to do:

  1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
  2. Uninstall HP printer software, and then remove the printer from your Devices list. 
  3. Restart the PC
  4. Close all programs
  5. download only this complete package: HP Universal Scan - Full Feature Software and Driver 
    Release date: Sep 23, 2022
    File name: Full_Webpack-51.7.5628-SJ0001_Full_Webpack.exe (410.8 MB)
    "Expand all", read
  6. Close all programs
  7. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
  8. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE
    Via USB, means wait until the installation asks to connect the printer/scanner.
  9. The installation was completed successfully, now you must ...
  10. Restart the System again
  11. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎01-30-2023 10:09 AM

HP Recommended

Here's what you need to do:

  1. Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
  2. Uninstall HP printer software, and then remove the printer from your Devices list. 
  3. Restart the PC
  4. Close all programs
  5. download only this complete package: HP Universal Scan - Full Feature Software and Driver 
    Release date: Sep 23, 2022
    File name: Full_Webpack-51.7.5628-SJ0001_Full_Webpack.exe (410.8 MB)
    "Expand all", read
  6. Close all programs
  7. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
  8. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE
    Via USB, means wait until the installation asks to connect the printer/scanner.
  9. The installation was completed successfully, now you must ...
  10. Restart the System again
  11. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.