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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-22-2023 12:19 AM

HP Recommended

h p printer model laser jet pro mfp m428

it dos not give me a option to select 2 side by the scan settings

 

Category:
1 REPLY 1

‎12-25-2023 05:18 PM

HP Recommended

Hi @ephraim5,

 

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

HP Smart app allows you to merge individual scanned files in PDF file format.

 

-Place the item you want to scan on the scanner glass or in the automatic document feeder (ADF) tray.

-Tap the Printer Scan tile.

-Tap the Settings icon to select the input source, color or black and white, and resolution.

-Tap Scan.

-For multi-page scans, tap the Add Pages icon , and then repeat these steps with another item.

 

For more info on the HP Smart app, refer to this document.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

 

 

 

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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