hp 6958 printer suddenty won't scan - printing fine - have reinstalled hp smart, still getting not

[khughes916]

hi - same issue as many posts - scanner suddently says not connected to computer.  however this can't be as printing is perfect.   have tried rebooting, off on, reinstalled hp smart app for scanning, checked all cables, still still not connected to computer.  was working fine about 1 month ago - any ideas or fixes ? 

thanks, karen 

[Elohi_NR]

Hi @khughes916,

Welcome to the HP Support Community. 

I'd like to help!

Try the following steps from this document and see how it goes. 

You may also try installing HP print and scan doctor: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @khughes916,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[khughes916]

H I unfortunately resolution stated a 'click hereabouts there was no link, so no, issue was not resolved.    I would love a reply if someone knows how to solve..... thanks a ton HP.. hoping to hear back on solution to try to get scanner to work.   Recap is getting error that computer not connected but isn't is as printi g works fine.   Thanks 

[Elohi_NR]

Hi @khughes916,

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!