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hp 6978 pro fax line noise test fail

HP Recommended
HP 6978 pro
Microsoft Windows 10 (64-bit)

My HP 6978 pro shows a Failed on the Fax test report. When 2-3 weeks ago it worked fine. I have checked the phone line with a phone and it works fine. When we run the test it seems that the tone is very short before going into a busy signal. There is no answering machine, and the rings are set on 6. Our carrier is Cox. 

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HP Recommended

Hi,

Such an error relies with the fax line condition only, such issues will unlikely be visible while speaking on the line, but yet prevent a successful data delivery for faxing.

 

Try changing a phone cable and check again, if it doesn't change you should contact your phone provider to improve the phone line condition.

 

Shlomi



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