hp-8610 office jet printer - Scan flat bed could not be activated - always defaults to ADF - Windows

[BVJ-K]

HP 8610 all-in-one printer.  Unable to scan from flat bed scan.  By default it picks up automatic document feeder (ADF).  Earlier the application had option to change from flat bed to ADF or vise versa.  But now the option is gone.  Recently reinstalled driver when unable to print.  Please help to fix the problem.

[Echo_Lake]

@BVJ-K

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.

1. Make sure paper is loaded in the main tray, and then turn on the printer.

2. Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.

3. On the welcome screen, click Start to select your printer and run the diagnostic.

4. If your printer is not found, click My product is not listed, and then follow the instructions troubleshoot the connection.

And, also run the HP Digital Imaging Monitor (DIM) software for Windows must be running in order to scan from the printer control panel.

1. In Windows, search for and open c:\Program Files (x86)\HP\digital imaging\bin.

2. From the bin folder, find and double-click hpqste08.exe to make sure it is running.

3. Right-click hpqste08.exe, and then select Create shortcut.

   An hpqste08.exe shortcut displays in the bin folder.

4. Search for and open shell:common startup, and then press Enter to open the Startup window.

5. Position the Startup window and the bin window side by side.

6. Click and drag hpqste08.exe shortcut from the bin window, and then drop it into the Startup window.

7. Restart the computer.

Hope this helps! Keep me posted for further assistance.
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