hp emvy 7645 scanner issue

[Jacksracks]

Scanner turns on and appears to be working, but no results.

[A_Gayathri]

Hi @Jacksracks ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY 7645 e-All-in-One Printer is experiencing issues with the scanner not producing any results despite appearing to be working, there are several troubleshooting steps you can try:

• Check Connections: Ensure that all cables connecting the printer to your computer are securely plugged in. If you're using a wireless connection, ensure that both the printer and the computer are connected to the same network.
• Restart Devices: Sometimes, a simple restart can resolve issues. Try restarting both your printer and your computer.
• Update Drivers: Make sure that you have the latest printer drivers installed on your computer. Visit the HP website and download the latest drivers for your printer model, specifically designed for Windows 11. Software and Drivers for HP ENVY 7645 e-All-in-One Printer
• Check Scanner Settings: Open the HP printer software on your computer and ensure that the scanner settings are configured correctly. Double-check that the correct scanning settings are selected, such as color mode, resolution, and file format.
• Test with Another Application: Try scanning from a different application to see if the issue is specific to one software program. For example, you can try scanning from the HP Smart app or Windows Fax and Scan.
• Disable Firewall/Antivirus: Sometimes, firewall or antivirus software can interfere with the scanning process. Temporarily disable these programs and see if the scanner works.
• Reset Printer Settings: Resetting the printer to its default settings can sometimes resolve issues. Refer to your printer's user manual for instructions on how to reset it.
• Check for Paper Jams: Even if the scanner appears to be working, there could be a paper jam or obstruction preventing it from scanning properly. Open the scanner lid and check for any obstructions or debris.

Refer to this document: HP ENVY 7645 e-All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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