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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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hp envy 7640 scanning a doc to my email and the email says: file format is not supported cant open

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hp envy 7640

I scan a doc into my hp envy 7640 and email it to myself so I can download it as pdf.  BUT when I try to open the scan my email says: FIle format is not supported


It has worked every day: BUT this morning I woke up and my printer erased my contact emails. weird. I had to re enter my email and password.

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Please try saving the file to a folder, rename it and add a PDF extension and check if you may open the file then.

Note: for Windows 10 click the top View ribbon menu and check the box next to File name extensions prior to renaming the file.


Please let me know if that works,


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I had the same issue yesterday. First I had to re-enter my email address and password. Then I scanned a document to my email. When I opened my email on my laptop (Windows 10), I was unable to open the file "file format is not supported". Up until this point, the document automatically scanned in as a PDF file. I then could open the file, rename it, save it, etc. 

Is this an issue with a WIndows 10 update that no longer supports my printer? Or is it an HP issue that HP is no longer providing updated drivers for my "older" printer?

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