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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-23-2022 02:49 PM

HP Recommended

I'm having a problem with Hp Scan & Capture.  It can't find the Hp envy photo printer.   I have deleted the Hp Scan & Capture and did a restart on the desktop computer it is hardwired in the printer i'm also using windows 10.   But the software can't find it automatically.  It wants me to put it in manually by using an IP address-- Where do I find an IP address??  Does HP have a better scan and print software?

1 person had the same question
1 REPLY 1

‎09-24-2022 09:14 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can download the HP Smart app instead of HP Scan and Capture?

 

HP Smart can be downloaded from Microsoft store or Android Play Store or Apple Store.

 

An account may be need to be created for log in.  

 

This resource would be useful:

https://www.youtube.com/watch?v=SPxgxMj-N0g

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPhJrKBYjLtsApQa2KG6_DiV

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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