Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open
Resolve Windows 10 or update issues on HP computer or printer– Click Here
Will not copy, scan, and no error messages - says it is busy
@ohernova, Welcome to the HP Support Community!
Which app are you using to scan from your MAC?
This could be an issue with the scanner mechanism. Let us try these steps:
Reset the printer
Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.
Update the printer firmware
Click here to download and install the latest printer firmware from your MAC.
Click here to know different methods of updating printer firmware.
Try making a copy from the scanner glass.
If the issue persists, perform a visual test of the scanner mechanism to see if it is jammed.
If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.
Hope this helps! Keep me posted.
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Have a great day!
KUMAR0307 I am an HP Employee
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