hp office jet pro 6960 Rollers squeak while printing and scanning.

[Blank_Space001]

HP Office jet pro 6960 has started to squeak when printing and scanning. Asking how to stop the noise

[Anand_Andy]

Hi @Blank_Space001,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Officejet Pro 6960 printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Does the copy work fine?
• Was there any carriage jam or paper jam prior to the issue?
• What is the paper type that you are using on the printer?
• Was there any update on the printer recenty?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the 3rd Step mentioned in this document: HP OfficeJet 6900 Printers - A 'Paper Jam' Error Displays

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!