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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-11-2022 02:50 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Operating System: macOS 10.15 Catalina

I need help fixing the scanning. Lately, it is not scanning the entire area, as chosen on the HP smart app. 

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-15-2022 08:28 AM

HP Recommended

Hi @Lee1406,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing scanning issues with your HP OfficeJet Pro 7740 Wide Format All-In-One Printer wherein it does not scan the entire area from scanner glass.

 

Please follow the steps listed below to install the firmware update from HP smart App.
1. Go to https://123.hp.com/ to install the HP Smart app on your mobile device (if not installed).
2. After completing the printer setup, click or tap your printer name.
NOTE: Menu names, locations, and available settings vary by printer model.
3. Under Advanced, select Printer Home Page (EWS) or Advanced Settings.
4. Click or tap Tools or Web Services.
5. Click or tap Printer Updates or Product Update, and then click or tap Check Now.

You may refer to this document for more information.

 

Let me know if this works.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎11-15-2022 08:28 AM

HP Recommended

Hi @Lee1406,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing scanning issues with your HP OfficeJet Pro 7740 Wide Format All-In-One Printer wherein it does not scan the entire area from scanner glass.

 

Please follow the steps listed below to install the firmware update from HP smart App.
1. Go to https://123.hp.com/ to install the HP Smart app on your mobile device (if not installed).
2. After completing the printer setup, click or tap your printer name.
NOTE: Menu names, locations, and available settings vary by printer model.
3. Under Advanced, select Printer Home Page (EWS) or Advanced Settings.
4. Click or tap Tools or Web Services.
5. Click or tap Printer Updates or Product Update, and then click or tap Check Now.

You may refer to this document for more information.

 

Let me know if this works.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
1 person found this reply helpful
Was this reply helpful? Yes No

‎11-15-2022 12:03 PM

HP Recommended

Hi @Rainbow23,

 

Thanks a lot for your reply. It is much appreciated. Unfortunately, it didn't work, and the printer was up to date. 

 

Regards,

Lee

1 person found this reply helpful
Was this reply helpful? Yes No
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