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hp officejet 4630

officejet 4630  getting replace cartridge error. i only want to scan a page. can i get around this somehow??

1 REPLY 1
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@josey2

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c05365403

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


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