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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-26-2019 06:46 PM

HP Recommended
Product: hp photosmart 6520
Operating System: Microsoft Windows 10 (64-bit)

When I try to copy something a message saying "starting copy" will appear on screen and stay on screen. hitting red "X" does nothing, Printer needs shut down using power button. There has also been a message stating "turn printer on and off and if issue is not resolved then scanner component is broken"

Printer will print documents just fine. unable to scan or copy.

help please.

1 REPLY 1

‎12-29-2019 10:03 AM

HP Recommended

Hi @Lind_1992

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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