hp printer office jet 4650 printer not scanning from glass

[marlene112]

my printer is not able to scan even though that should be one of its function

[Max3Aj]

@marlene112, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP OfficeJet 4650 All-in-One Printer is not scanning from the glass, even though it should support that functionality. Let’s walk through some steps to resolve this issue.

Check Basic Functionality

• Make sure the printer is powered on and connected to your computer via USB or Wi-Fi.
• Lift the scanner lid and ensure the glass is clean and free of dust or smudges.
• Place the document face down on the scanner glass, aligned with the corner guides.

Use HP Scan Software

If you haven’t already, install the full-feature HP software for your printer: Official HP® Support

After installation, open HP Scan from your computer:

• On Windows: Search for HP Scan in the Start menu.
• On macOS: Use HP Easy Scan (available via the HP software or App Store).

Try Scanning from HP Smart App

Download the HP Smart app: HP Smart

Open the app and:

• Click Scan > Scanner Glass
• Choose your scan settings and click Scan

Reset the Printer

• Unplug the printer while it’s powered on.
• Wait 60 seconds.
• Plug it back in and turn it on. This can resolve temporary glitches.

Check for Firmware Updates

• Go to the printer’s control panel:
  • Tap Setup > Printer Maintenance > Update Printer
  • Or update via HP Smart app under Settings > Advanced Settings

Try Windows Fax and Scan (Windows only)

• Open Windows Fax and Scan from the Start menu.
• Click New Scan, select your printer, and choose Flatbed as the source.

If the Issue Persists

• Try scanning from the Automatic Document Feeder (ADF) to check if the issue is isolated to the glass.
• If scanning from ADF works but glass doesn’t, it could be a hardware issue with the scanner lamp or sensor.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support