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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-14-2021 05:32 AM

HP Recommended
Product: ENVY 6000 SERIES
Operating System: Microsoft Windows 10 (64-bit)

Hello, I'm having problems with my new hp printer.
I have completed the configuration and the printer is configured correctly if launching the prints works correctly, both when launching them from a laptop or mobile device.

 

On the other hand, neither the scan nor the phorocopy works.

 

Wphoto 1.jpgphoto 2.jpgphoto 3.jpghether I do a scan or a photocopy, I get a completely black page. (I attach some photos).

Specifically I am making a photocopy or a scan of the document just printed (see photo 1) and when I make the photocopy I get the print you see in photo 2, while scanning the same sheet I get the preview you see in photo 3 Where can the problem arise?

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1 person had the same question
1 REPLY 1

‎03-14-2021 05:39 AM

HP Recommended

photo 1photo 1photo 2photo 2photo 3photo 3

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