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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
meme10056
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Message 1 of 4
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hp "G4050" "unhook and remove the backing from inside the scanner lid to expose the scanner bulb. R

HP Recommended
HP Scanjet G4050
Microsoft Windows 10 (64-bit)

hp "G4050" "unhook and remove the backing from inside the scanner lid to expose the scanner bulb.  Remove any objects from the scanner glass.  Load slides and negatives.  Try scanning again."

 

So, my scanner bulb is exposed. There are no objects on the scanner glass. My negatives are loaded. I've tried scanning again.  Same error message.

 

Help.

3 REPLIES 3
praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 329 396
Message 2 of 4
Flag Post
HP Recommended

Hi @meme10056,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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Sirlorne
New member
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Message 3 of 4
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HP Recommended

Hi,  I am having the very same error message appear.

My HP scanjet G4050 is also out of warranty.

I am located in Canada.

Are you able to offer a solution 'as I cannot see or view Praveenbv solution.

Thank you!

Sirlorne

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praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 329 396
Message 4 of 4
Flag Post
HP Recommended

Hi@meme10056,Sirlorne,

 

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

Was this reply helpful? Yes No
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