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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-16-2022 07:47 AM

HP Recommended
Product: HP LaserJet Pro MFP M130fw
Operating System: Microsoft Windows 10 (64-bit)

my scanner not printing via feeder it goes directly to glass so what is going on was ok couple of days before?

Some issue with the software or I need to update scanner?

Ed1b1

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-16-2022 02:22 PM

HP Recommended

Hello @ED1b1 ,
Welcome to the HP Support Community!

 

Before scanning, you must change the Source to 

Andr1611_1-1645046490635.png

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

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4 REPLIES 4

‎02-16-2022 02:22 PM

HP Recommended

Hello @ED1b1 ,
Welcome to the HP Support Community!

 

Before scanning, you must change the Source to 

Andr1611_1-1645046490635.png

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎02-16-2022 02:42 PM

HP Recommended

I did change it but it then switches back to glass not sure why I use HP smart for scanning 

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‎02-16-2022 02:45 PM

HP Recommended

I did log out and logged in working fine now so not sure why it did not work before 

 

Was this reply helpful? Yes No

‎02-18-2022 02:38 PM

HP Recommended

Hi @ED1b1 

 

please still mark my suggested solution, Message 2, as solution, thank you,

 

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
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