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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-15-2021 07:52 AM

HP Recommended
Product: Photosmart 2575 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

Clicking HP Solution Center results in a square with an 'f' and an 'i'; clicking these parts does not work. I cannot use the scan function.Printing is still ok.

I was looking for the most recent software for the printer. Could not get through the hp website.My last software update is probably from august 2018.

Category:
1 REPLY 1

‎02-15-2021 08:16 AM

HP Recommended

@Ben49 

 

==============================================================

Welcome to the HP Community.

Reminder to those reading:

Do NOT respond to individuals who post phone numbers or email addresses.

These might be scammers trying to steal your information / money.

HP does not post phone numbers or email in Community messages.

==============================================================

 

Flash has been permanently disabled as of 12-Jan-2021.

This causes the "startup" menu of the Solution Center to fail when you try to open the software.

 

There are options, both recommended and others that are "not supported" but do work according to those who have used them.

 

A collection of the recommended options are included in this Post, including a link to the TKB article:

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Photosmart-4480-All-in-One-Printer-s...

 

If you do not like, do not want, or wish to see more,

Search the Community for "Solution Center" - sort the results by Date - open / read those threads that are of interest to you.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

Dragon-Fur

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