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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
juzer1
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Message 1 of 4
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hp solution center not working

HP Recommended
HP All in one deskjet J4500
Microsoft Windows 10 (64-bit)

i have the HP solution center icon on my desktop but it doesnt work.  i installed the HP scan extended but cant get it to run?  when i click on that icon i get a box asking what i want to do - change , repair, uninstall.  need to know how i can get that scan extended app to work.

3 REPLIES 3
Echo_Lake
HP Support Agent
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Message 2 of 4
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@juzer1

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use a compatible scanning app to scan.

  • HP Scan and Capture app: Use this free app available from the Microsoft Store to scan photos or documents.

    Go to Installing and Using HP Scan and Capture (Windows 10) for more information.

  • Windows Scan app: Use this Windows app to scan from most HP all-in-one printers.

    Search Windows for Scan, and then click the Scan app  in the list of results.

  • Windows Fax and Scan: Use this pre-installed tool to scan photos and documents.

    Search Windows for fax, click Windows Fax and Scan in the list of results, and then click New Scan.

Note: HP Solution Center is a printer management program for HP printers manufactured before 2010. HP Solution Center does not work when Flash software is not active on your system. Because Flash is no longer supported by the industry, HP Solution Center is also no longer supported.
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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GerriG
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Message 3 of 4
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HELP! I have downloaded and installed HP Scan and Capture - twice. It gives me the choice of choosing my laptop camera and my HP C309 printer, but when I choose the printer and says it can not be found.  I am about to use the HP printer as an anchor and go buy something that works.  BTW my HP SOlution Center worked up until about 3 hours ago and decided to quit while I have VIP papers to scan and return b4 morning.  I need this fixed ASAP

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 4 of 4
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@GerriG

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, To get the answer to this question, flash support is stopped hence HP Solution Center won't work. 
Click here: to Instal the Windows Built-in Print Driver

Let's try this: https://support.hp.com/in-en/document/c03466081 How to Scan (Windows)

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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