hp236759 will not recognize paper in the feeder and only scans from the glass screen

[gcurry777]

hp236759 will not recognize paper in the feeder and only scans from the glass screen. Nightmare printer that despite being barely used in 2 years requires trouble shooting to get it to work 50% of the time I try to use it.

[Alden4]

Hi @gcurry777,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP printer is struggling with the document feeder, and that can indeed be frustrating. Here are some steps to help troubleshoot the issue.

• Check the Paper Size and Load: Make sure the paper in the feeder is properly aligned and that there are no folds or creases. Ensure that the paper size matches the printer settings.
• Clean the Document Feeder: Dust or debris on the rollers can cause the feeder to not recognize paper. Open the document feeder and clean the rollers with a lint-free cloth lightly dampened with distilled water.
• Reset the Printer: Turn off the printer, unplug it for 60 seconds, then plug it back in and power it on. This can sometimes reset the sensors in the feeder.
• Check for Firmware Updates: Sometimes, firmware updates address issues like paper detection. Check for updates via the HP website or HP Smart app and install any available firmware.
• Test with Different Paper: Try using a different batch of paper, as occasionally, certain paper types can have trouble feeding properly.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support