cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
gucci3301
Level 1
4 1 1 0
Message 1 of 4
194
Flag Post

Solved!

hp2640 scanner not working since windows 11 install

HP Recommended
HP DeskJet 2640 All-in-One Printer
Microsoft Windows 11

can i get it to scan since i now have windows 11, i have tried all the recomended trouble shooting

1 ACCEPTED SOLUTION

Accepted Solutions
gucci3301
Author
Level 1
4 1 1 0
Message 3 of 4
Flag Post
HP Recommended

basically i got the scanner to work by going to the microsof app store and downloading a microsoft app to do scanning, i do not need the printer i just wanted the scanner, it seems like hp is mostly concerned with selling ink and selling post warranty help desk support and not really standing behind the product no matter how old it might be.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
27,469 27,433 1,915 2,303
Message 2 of 4
Flag Post
HP Recommended

@gucci3301, Welcome to the HP Support Community! I’m here to help.

 

I see that you would like to scan from the computer. You may use the HP Scan and Capture app or the HP Smart app to scan.

Download this app from the Microsoft Store.

 

For more info on scanning, refer to - How to scan with an HP printer

 

I hope that answers your concern adequately. Let me know! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
gucci3301
Author
Level 1
4 1 1 0
Message 3 of 4
Flag Post
HP Recommended

basically i got the scanner to work by going to the microsof app store and downloading a microsoft app to do scanning, i do not need the printer i just wanted the scanner, it seems like hp is mostly concerned with selling ink and selling post warranty help desk support and not really standing behind the product no matter how old it might be.

Was this reply helpful? Yes No
Kumar0307
HP Support Agent
HP Support Agent
27,469 27,433 1,915 2,303
Message 4 of 4
Flag Post
HP Recommended

@gucci3301

 

I understand how you feel. If the printer is out of warranty, you will have to pay for the support. If it was under warranty, there would be no charge for support from HP. 

 

Keep me posted for any other assistance. 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation