hp2700 series scanner/printer isn't working

[cjbaker]

My scanner/printer has had no problems for the year or two that I've owned it. However, now, for some reason when I click on the icon on my desktop (on my old HP laptop) it acts like it'll open but doesn't. 

[Nal_NR]

Hi @cjbaker,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Try scanning from the printer driver if scanning from HP Smart or other apps does not work. Make sure the printer is on and ready, and then load your original into the scanner. In Windows, search Control Panel, and then open Control Panel. Click Devices and Printers.

You may refer to this document

Basic Troubleshooting

Check the connection status between your printer and your PC.
Ensure the printer, the PC, and the network or cable are correctly connected.
Restart your HP printer. Power it off and unplug the power cord. Let it be like this for a few minutes. After that, plug in the cable, power on the printer, and check if it works.

 

 Start Windows Services Status.

Note: This fix is for those using a printer series with a WSD port.

Press Windows + R to open the Run window.
Type services.msc and press the Enter key.
Look for Discover Host Provider and Discovery Resource Publication.
Right-click > Properties > under Startup select automatic > Ok
Check the printer status to see if it helps.

Hope this helps! Keep me posted for further assistance.

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