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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-02-2024 12:28 PM

HP Recommended

i need help connecting my printer to my computer

Category:
1 REPLY 1

‎06-04-2024 04:14 AM

HP Recommended

Hi @Dunphy2,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

What is the OS currently used?

 

There is a great deal of helpful information on your printer's website.  In addition, the most important thing you can do is to install the Full Feature Software for your printer.  The installation process should help you with the connection process.

 

Click here for drivers

 

  • Enter your Operating System in the Drop-down menu
  • Click NEXT and Scroll down
  • Look for category Driver - Product Installation Software
  • Select the Basic Driver, e-print, or Full Feature Software
  • Save the *.exe installation package(s) on your computer

 

The file(s) will likely be saved to the "Downloads “folder.

 

If available, you may wish to download the Print and Scan Doctor and/or other programs from Category – Utilities

 

HINT:

Install Utilities / Tools first; the little installation packages are smaller in size

 

 

  • If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator, and install.

 

NOTES: 

  •          Look at the bottom half of the main webpage for your printer for helpful videos to assist with the installation of the printer software!
  •          Scroll the video list back and forth until you find the video that most closely matches your situation.

 

  • USB connection: Download and install the driver software before connecting a USB cable.
  • Ethernet: Connect the printer to the network and (Optional) assign the printer an IP address at the router. Once the printer is connected to the network, be sure the printer is switched on and then install the printer software.
  • After the initial installation is complete and working, check/install Category - Update

 

There is valuable information at the printer’s website, including manuals, how-to pages, a Troubleshooting and SOLUTIONS section, and alerts and notifications for your printer.  Be sure to take an extended look at what is available.  Bookmark the page.

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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