i can not scan multiple pages from envy 6200

[rst21]

Hello

when using HP scan app , i can scan one page, see the preview. From there  there are 2 options possible :

1.save

2. remove the page from selection

the button  "add a new page" is greyed out (3.)

 

[Echo_Lake]

@rst21

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand you are unable to scan multiple pages, to provide an accurate resolution, I need a few more details: 

• Are you scanning from an HP smart app?
• Did you make any changes to your printer? 

Keep me posted for further assistance.

[rst21]

hello 

i am using HP scan app and i did not perform any change on the printer

thanks for the support

[Echo_Lake]

@rst21

Thank you for posting back. 

You can use the HP Smart app to scan or reinstall the full feature printer driver. 

Here’s how you can download new printer software for your computer:

• Visit HP Customer Support - Software and Driver Downloads
• Enter your printer name in the search box - you should be able to find your printer name on the outer shell of your printer
• Click Enter
• You might have several different driver options to choose from - review them all and download the ones you deem necessary
• The most important driver options will be placed at the top of the list

Once you’ve downloaded the printer software, open the downloaded file and you’ll receive step-by-step installation instructions.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[rst21]

hello 

unfortunatly , afeter updating all drivers and apps, this is the same status : the button  for multiple scans is still greyed out 

[Echo_Lake]

@rst21

thank you for posting back.

I appreciate your efforts to try and resolve the issue,

As the issue persists I would request you reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/        
    

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!