i cant scan from printer to laptop unless i hit scan on laptop i used to be able to hit scan on prin

[kevin5510]

hp 8610 wo0nt scan to laptop but i can scan from laptop i used to be able to now it wont let me

[Raj_05]

Hi @kevin5510,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you’re experiencing with your HP OfficeJet 8610 printer not being able to initiate a scan from the printer control panel might be due to several reasons. Here are some steps you can follow to troubleshoot and resolve this issue.

Check Printer Software:

• Ensure that the full feature printer software is installed on your laptop. You can download it from the HP Support website.

Restart Devices:

• Restart both your printer and laptop to refresh the connection between them.

Update Printer Firmware:

• Check if there are any firmware updates available for your printer. You can do this through the HP printer software on your laptop or by visiting the HP Support website.

Reconfigure Scan to Computer:

• Open the HP printer software on your laptop.
• Go to Scan > Manage Scan to Computer.
• Make sure that Enable Scan to Computer is selected.
• If it’s already enabled, disable it and then re-enable it.

Check Network Connection:

• Ensure that both your printer and laptop are connected to the same network.
• If using a Wi-Fi connection, ensure that the signal is strong and stable.

Firewall/Antivirus Settings:

• Check your firewall and antivirus settings. Sometimes, these can block the communication between the printer and the laptop.
• Temporarily disable your firewall and see if the scan to computer functionality works. If it does, you may need to create an exception for your printer software.

Reset the Printing System:

• On your laptop, go to Devices and Printers.
• Right-click your printer and select Remove device.
• Re-add the printer by clicking Add a printer and follow the on-screen instructions.

Check HP Utility (Mac users):

• If you are using a Mac, open the HP Utility from your Applications folder.
• Go to Scan Settings > Scan to Computer.
• Ensure that the settings are correct and that your printer is listed.

[Raj_05]

Reinstall Printer Software:

• Uninstall the current printer software from your laptop.
• Download and install the latest version from the HP Support website.

If none of these steps resolve the issue, consider performing a factory reset on the printer.

1. Perform a Factory Reset:
   • On your printer’s control panel, go to Setup.
   • Select Printer Maintenance or Tools.
   • Choose Restore Factory Defaults.

After performing the factory reset, you’ll need to reconfigure the printer’s settings, including the network connection and scan settings.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support